Questions About Rates and Exchanges
Pricing, verification and tracking: what people ask once the exchange screen is already open.
The short version
| Rate types | Fixed and floating |
|---|---|
| Account required | No, for crypto-to-crypto swaps |
| Fiat purchases | Via Mercuryo, Simplex, Guardarian |
| Mobile apps | iOS and Android |
| Integrations | 6,000+ partner products |
“Had a few small tax get stuck and they were quick to help. Otherwise flawless service.”
Worth checking before any swap
- Start from a bookmark or a typed address, never a link in a message
- Confirm the asset exists on the network you selected
- Re-read the deposit address before sending
- Note the order ID so support can trace the swap
Whatever the answer below, the domain is the part to verify first: simpleswap.io is the only official one.
How it works
How is this different from a normal exchange?
A conventional exchange gives you an order book to trade against, usually behind a registration wall and a funded balance. Here there is no book and no balance: the service routes one asset to another between wallets you already control.
What if my swap takes longer than expected?
Check the order status first using the ID SimpleSwap assigns to the swap. Most delays trace back to network confirmation time or, less often, a compliance review, not a problem with the swap itself.
More questions
Is a first exchange straightforward?
Yes. Nothing to register for on a standard crypto-to-crypto exchange: choose the pair, paste the receiving address, send the deposit and wait for confirmations.
Where does my rate come from?
Live pricing from 20+ centralised and decentralised venues is compared for that exact pair, and the order is routed to whichever source gives the best fill at that moment.
Is identity verification required?
Not for a standard crypto-to-crypto exchange. Identity checks belong to fiat purchases, which are handled by a third-party payment provider rather than by SimpleSwap itself.
Can I follow an exchange in progress?
Yes. Each exchange carries its own order ID with live status, so it can be followed from the moment the deposit lands through to delivery.
Are there limits on the amount?
Limits differ by asset and by whichever liquidity source ends up routing the pair. The exchange form shows the current floor and ceiling once both assets are selected.
Is there a mobile app?
Yes. SimpleSwap runs on iOS and Android alongside the web version, with both apps redesigned in 2026 for a shorter path to completing a swap.
Is SimpleSwap.io the official website?
Yes, simpleswap.io exactly, with no extra words, misspellings or different domain extension. Any variant is not affiliated with SimpleSwap.
Can I get a refund if something goes wrong?
It depends on where the issue occurred. A confirmed blockchain transaction to the wrong address or network generally can't be reversed; issues on SimpleSwap's own side, like a stuck order, are handled through live chat and typically resolved without a full refund process.
What does SimpleSwap's Address Check do?
It screens a wallet address against sanctions lists and other risk categories and reports back a risk level with the connections that drove it. The tool is part of the Customer Account: enter the address, pick its network, read the result. Every check is saved to a searchable history. Screening is provided by third parties and may not identify all potential issues, and the number of checks per month is set by your Loyalty Program level.